Month: October 2018

Business article: How to Reduce Customer Service Email Response Times to One Hour or Less

How quickly should you reply to an email? The answer surprised me too. However, writing this article also gave me some useful insights and tips that I’m putting to work in my own inbox, and I hope it helps you too. Full story: How to Reduce Customer Service Email Response Times to One Hour or … Read More

It’s here: WANDER, the next Rucksack Universe novel!

Wow oh wow oh wow. For years this idea was in my head. Now it’s here. Follow the Black Road, yall. WANDER is out now, worldwide, in e-book and trade paperback. Here’s how to get your copy Become a $5+ patron Apple Books Amazon Kobo Books2Read Paperbacks also available from your favorite physical or online … Read More

The bridge from what we already know to what we don’t know yet

Stories are mirrors that show us who we are, have been, and might be. Every decision is also an option turned away from. What is one choice compared to the infinity of all possibilities? What is the infinity of all possibilities compared to one choice? Stories simulate what could be so we can make what … Read More

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