Journal

Food article: It’s the Most Wonderful Time of the Beer… Giving Beer and Chocolate for the Holidays

Why does Valentine’s Day get all the chocolate fun? This holiday season, pair beer and chocolate for events and gifts! Out now in the December issue of the Oregon Beer Growler, and thanks to Bonnie from Euphoria Chocolate Company for the tasty insights! Full story: It’s the Most Wonderful Time of the Beer… Giving Beer … Read More

Beer article: Urban Rebrewal: Eugene Breweries Find a Central Home on Willamette Street

This is one of the most fun craft beer stories I’ve gotten to work on. I love how beer has become something that is bringing new life to downtown Eugene: Urban Rebrewal Full story: Urban Rebrewal: Eugene Breweries Find a Central Home on Willamette Street

Food article: Create a Better Workplace with Food

Credit: ZeroCater Food is one of the most fundamental ways that we connect as people. When we constructively use food to build bonds in the workplace, we can have better teams who perform more effectively to build business. How can you use food to build a better workplace? Full story: Create a Better Workplace with … Read More

Business article: Build Your Website’s FAQs to Respond Better to Customer Questions

FAQ are underappreciated heavy lifters of any good website: answering questions, removing uncertainty, and building trust. Here are ways your organization’s FAQ can better help customers—and grow business: Full story: Build Your Website’s FAQs to Respond Better to Customer Questions

Raising game: planning for 2019–2020

Getting better at looking ahead Ah, December. Month of holidays. Last month of the calendar year for many countries. For my family, the beginning of Winter Break—and lots of birthdays. And for me wearing my snazzy business hat, a time to look ahead. Planning ahead has not been the easiest thing these last few years. … Read More

Business article: How to Reduce Customer Service Email Response Times to One Hour or Less

Changing expectations, my friend. Dealing with email in a timely manner can be a challenge—but it really is doable. Even to reply to an email in an hour or less. Full story: How to Reduce Customer Service Email Response Times to One Hour or Less

Food article: Great Whole Food Snacks to Stock in Your Office

I’m a fan of snacks, and I bet you are too. However, “snack” doesn’t have to equal junk food. I got some great ideas for snacks to have at ole St. Clair HQ, and I hope this article rings your snack time bell too. Full story: Great Whole Food Snacks to Stock in Your Office

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