Other Projects & Assignments

Business article: How to Use Collaborative Email to Convert Your Pre-Sale Leads

Sales is all about working with leads in a timely manner. But how can you do that with a small team and lots of email? I’m always amazed at the insights I gain from the people I talk with for articles. How to Use Collaborative Email to Convert Your Pre-Sale Leads | Outpost Blog

Business article: Gmail for Your Business Email: Is the Paid Option Worth It?

Starting a business brings so many choices—and costs. Sometimes a new business wants to save money by using a free Gmail address. Here’s why that’s not a great idea… Gmail for Your Business Email: Is the Paid Option Worth It? | Outpost Blog

Business article: Clean Up Your Email: Whip Your Inbox Into Shape in an Hour

Try as a I do to stay on top of email, sometimes I have to block out some time and really dig in—and now, thanks to working on this piece, I can do that much more effectively now: Full story: Clean Up Your Email: Whip Your Inbox Into Shape in an Hour

Food article: Create a Better Workplace with Food

Credit: ZeroCater Food is one of the most fundamental ways that we connect as people. When we constructively use food to build bonds in the workplace, we can have better teams who perform more effectively to build business. How can you use food to build a better workplace? Full story: Create a Better Workplace with … Read More

Business article: Build Your Website’s FAQs to Respond Better to Customer Questions

FAQ are underappreciated heavy lifters of any good website: answering questions, removing uncertainty, and building trust. Here are ways your organization’s FAQ can better help customers—and grow business: Full story: Build Your Website’s FAQs to Respond Better to Customer Questions

Business article: How to Reduce Customer Service Email Response Times to One Hour or Less

Changing expectations, my friend. Dealing with email in a timely manner can be a challenge—but it really is doable. Even to reply to an email in an hour or less. Full story: How to Reduce Customer Service Email Response Times to One Hour or Less

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