Articles

Business article: Clean Up Your Email: Whip Your Inbox Into Shape in an Hour

Try as a I do to stay on top of email, sometimes I have to block out some time and really dig in—and now, thanks to working on this piece, I can do that much more effectively now: Full story: Clean Up Your Email: Whip Your Inbox Into Shape in an Hour

Food article: It’s the Most Wonderful Time of the Beer… Giving Beer and Chocolate for the Holidays

Why does Valentine’s Day get all the chocolate fun? This holiday season, pair beer and chocolate for events and gifts! Out now in the December issue of the Oregon Beer Growler, and thanks to Bonnie from Euphoria Chocolate Company for the tasty insights! Full story: It’s the Most Wonderful Time of the Beer… Giving Beer … Read More

Food article: Create a Better Workplace with Food

Credit: ZeroCater Food is one of the most fundamental ways that we connect as people. When we constructively use food to build bonds in the workplace, we can have better teams who perform more effectively to build business. How can you use food to build a better workplace? Full story: Create a Better Workplace with … Read More

Business article: Build Your Website’s FAQs to Respond Better to Customer Questions

FAQ are underappreciated heavy lifters of any good website: answering questions, removing uncertainty, and building trust. Here are ways your organization’s FAQ can better help customers—and grow business: Full story: Build Your Website’s FAQs to Respond Better to Customer Questions

Business article: How to Reduce Customer Service Email Response Times to One Hour or Less

Changing expectations, my friend. Dealing with email in a timely manner can be a challenge—but it really is doable. Even to reply to an email in an hour or less. Full story: How to Reduce Customer Service Email Response Times to One Hour or Less

Food article: Great Whole Food Snacks to Stock in Your Office

I’m a fan of snacks, and I bet you are too. However, “snack” doesn’t have to equal junk food. I got some great ideas for snacks to have at ole St. Clair HQ, and I hope this article rings your snack time bell too. Full story: Great Whole Food Snacks to Stock in Your Office

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