Business article: Clean Up Your Email: Whip Your Inbox Into Shape in an Hour

Try as a I do to stay on top of email, sometimes I have to block out some time and really dig in—and now, thanks to working on this piece, I can do that much more effectively now: Full story: Clean Up Your Email: Whip Your Inbox Into Shape in an Hour

Business article: Sharing Passwords Hurts Your Business—Do This Instead

Working on this article really brought home to me why you unique logins are really critical: Full story: Sharing Passwords Hurts Your Business—Do This Instead

Business article: Out of Office Email: How to Handle Email When You’re On Vacation

Heading out of the office for the holidays? Here’s what to do before you leave: Full story: Out of Office Email: How to Handle Email When You’re On Vacation

Business article: How Your Info@ Inbox Is Costing You Leads and Sales

General/team email inboxes aren’t just some vanilla business contact need. There’s a lot more they can be doing for sales, customer service, and business growth. Full story: How Your Info@ Inbox Is Costing You Leads and Sales

Food article: Create a Better Workplace with Food

Credit: ZeroCater Food is one of the most fundamental ways that we connect as people. When we constructively use food to build bonds in the workplace, we can have better teams who perform more effectively to build business. How can you use food to build a better workplace? Full story: Create a Better Workplace with … Read more

Business article: Build Your Website’s FAQs to Respond Better to Customer Questions

FAQ are underappreciated heavy lifters of any good website: answering questions, removing uncertainty, and building trust. Here are ways your organization’s FAQ can better help customers—and grow business: Full story: Build Your Website’s FAQs to Respond Better to Customer Questions

Business article: How to Reduce Customer Service Email Response Times to One Hour or Less

Changing expectations, my friend. Dealing with email in a timely manner can be a challenge—but it really is doable. Even to reply to an email in an hour or less. Full story: How to Reduce Customer Service Email Response Times to One Hour or Less

Business article: How to Say I’m Sorry: Apology Email Template

I’ve said my share of “I’m sorry,” and I’m sure I’ll need to do more apologies at some point. Now I’ve got some better ideas to have at the ready for the next time I need to make things right. Full story: How to Say I’m Sorry: Apology Email Template

Business article: Email Security Best Practices to Avoid Password Hacks in Gmail

Password managers, identifying suspicious messages, and more. Cybersecurity can seem pretty technical and intimidating, but the reality is there are lots of steps we can take in our own individual inboxes to keep our email safe. Full story: Email Security Best Practices to Avoid Password Hacks in Gmail

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